Shipping & Returns

 

Shipping Domestic

  • Shipping will be via Australia Post standard parcel delivery/post services or Sendle for larger orders. Orders are shipped on Tuesdays and Fridays. 
    • Standard 3-5 business days
    • Express Post 2-3 business days
  • Ceramic Items are fragile and packaging can be bulky so regretfully we are unable to offer free shipping.    

Shipping International

  • Yes, we ship worldwide.
  • Exact Shipping will be calculated at time of packing and advised via email prior to order completion.
  • Exports/ Customs

    Taxes, Duties and any additional import costs are the responsibility of the purchaser.  We have no control over these additional costs and will not refund any expenses you may incur as a result of charges levied.

     

Returns

  • No refunds except as required by law.  Where required, within 7 days.  
  • If you have requested a custom order and the order has commenced production no refund will be provided.  If we have not yet started production a Full Refund will be issued.
  • Exchanges within 14 days, all postage costs to be incurred by client. Items must be in original condition with purchase details/receipt. 
  • No returns or exchanges on sale items.
  • We strongly recommend all return items are registered or have tracking details.  We will not accept any responsibility for any damaged or lost items.  Please ensure items are packaged appropriately, items arriving damaged will not be accepted.